frequently asked questions

Yes. Your payment is encrypted and is handled by the ING Bank.

A payment of 30% of the value of your booking is required at the time of booking. On-line payment.

The remaining 70% of the booking value must be paid at least 7 days before your arrival. On-line payment.

Yes, if you cancel your booking at least 30 days before the check-in date (FREE offer), the entire prepayment will be refunded to you.

If you make a non-refundable booking offer (at a lower price) or your arrival time is less than 30 days, in the event of cancellation, the amount paid will not be refunded.

Always check the cancellation policy for your booking*.

*The above does not apply to bookings made through intermediaries such as booking.com. airbnb.com etc.

If you have a reservation at Aquamarina Onyx on the day of your check-in you will receive an email and text message from us with your apartment entrance code.

If you have a reservation at the Wave Resort & Spa our staff member will be waiting for you to hand over your entry cards (please call or text us at 539 99 49 59 approximately 30 minutes before you arrive on site).

The standard hotel day starts at 03.00 p.m. on the day of your arrival and ends at 11.00 a.m. on the day of your departure.

If it is possible to check-in or check-out at other times, we will arrange it individually. If availability allows, we always enable earlier check-in.

No. The cost of your booking is the final cost. All taxes and surcharges are already included.

Yes. Our representative is on site, who is available 24 hours a day in case of problems.

Yes. The cost of booking includes the use of swimming pools and saunas. Pool towels are also available. There are, however, no bathrobes.

It depends on the offer you have booked.

In each apartment there is an equipped kitchenette. You have the possibility to prepare your own meals.

You can also use the restaurant in the building and have breakfast and other meals there. Prior reservation is not required.

Yes. All our apartments have a beautiful view of the sea and the beach. They are situated on the seafront, next to the beach.

Yes. All our guests have a free parking space in the underground garage.

Yes – bed linen and towels are always prepared for the declared number of guests.
No – bathrobes as underwear are not available. You should bring your own.

Yes. Each apartment is fully equipped with min. iron, hair dryer, cutlery, pots, glass etc. The kitchenette allows you to prepare meals. Everywhere there are dishwashers and washing machines. Some apartments have microwaves, no ovens.

Not. We do not offer daily cleaning or change of bed linen and towels during your stay.
Of course, we can arrange everything if you wish for an additional fee.

As a standard, the minimum booking is 3 days. However, this period may vary depending on occupancy and season.

No. Smoking is not allowed in all our apartments.
However, you can smoke on the terrace in a place so that cigarette smoke does not disturb anyone.

Yes. We accept stay with pets. However, please remember that the dog and cat should not be left alone in the apartment for a long time. For large dogs, we may ask you for a deposit.

Yes. All information on the website is updated on a regular basis. The availability calendar changes depending on the reservations made.

If you don’t find the answer to your question here, please write to us or call us +48 539 99 49 59